Privacy Policy
This policy explains how Veltrion Laboratories (Pty) Ltd ("Veltrion", "we", "us") collects and processes personal information when you visit veltrionlaboratories.com or contact us. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Veltrion Laboratories (Pty) Ltd, registration number 2026/155300/07, Cape Town, South Africa. For privacy matters, contact our Information Officer at info@veltrionlaboratories.com.
2. Information we collect
- Information you give us through the enquiry form: name, company, work email, role, target markets and the details of your brief.
- Correspondence you send us by email or during calls.
- Limited technical information your browser sends automatically, such as device and general usage data.
3. How we use it
- To respond to your enquiry and assess whether we can help.
- To scope, quote and deliver our services to you.
- To manage our relationship and meet legal, regulatory and accounting obligations.
4. Lawful basis
We process personal information on the basis of your consent, our legitimate business interests in responding to enquiries, and the performance of any engagement you enter into with us.
5. Who we share it with
We do not sell your personal information. We may share it with appropriately qualified specialist partners engaged on your matter, and with service providers who help us operate (for example email and customer-relationship tools), all under confidentiality obligations. We may disclose information where required by law.
6. Cross-border processing
Some of our service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection.
7. Retention
We keep personal information only as long as necessary for the purposes above and to meet legal and regulatory requirements, after which it is deleted or anonymised.
8. Security
We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.
9. Your rights
Under POPIA you may request access to, correction or deletion of your personal information, and you may object to its processing. To exercise these rights, contact our Information Officer. You may also lodge a complaint with the Information Regulator (South Africa).
10. Cookies and analytics
The site uses minimal cookies needed for basic functionality. If we add analytics in future, this policy will be updated to describe them.
11. Changes
We may update this policy from time to time. The effective date above shows when it was last revised.
12. Contact
Questions about this policy or your personal information: info@veltrionlaboratories.com.